Frequently Asked Questions

We do not believe in Green or Clean Beauty hype. Ingredients are not intrinsically good or bad. It depends on how they are formulated. Our formulators and nutritionists choose ingredients based on their effectiveness, not on whether they are synthetic, natural, green or allegedly clean. We do not avoid ingredients because they sound scientific and do not include ingredients because they are popular. All our products are formulated and independently tested to comply with all relevant cosmetic regulations.

Clean beauty exploits fear and twists facts to convince consumers that conventional products contain ingredients that are the reasons for their skin ailments while “clean” products are in some way superior because they do not contain these ingredients. This fear-based marketing strategy trains people to trust opinion over fact and marketing over science. We know we all deserve to be treated better than that. 28 Day Skin is strongly against the clean beauty movement.

We strive to do business in ways that are good for people and the planet. We believe we should protect all stakeholders – workers, customers, suppliers, community and the environment – and not just our shareholders. We use carbon neutral sugar cane derived mailing bags, compostable packaging and our box recycling plan allows all our customers to return their packaging to us for free which we pulp and recycle into hedgehogs homes. When selecting materials, we look at the actual environmental impact rather than the perceived one – some glass is more impactful than plastic for example. In 2020 we sent 0% of our product waste to landfill. We also donate a percentage of our profits to good individual causes and charities. We are an accredited Living Wage Employer.

We promise to never test on animals, nor use derivatives that cause them distress. We stand with Cruelty Free International, The Vegan Society and PETA as a 100% cruelty-free brand, now and always.

Over 90% of products are vegan friendly – we identify vegan friendly products on the individual product pages.

We create our own skintech and skincare products entirely from our inhouse state of the art laboratory. We use a UK based contract manufacturer to produce our supplements.

Yes. We have a meticulous passion for evidence led innovation and have multiple pending patent applications. In 2019 we introduced in-product patch testing and to date are the only skincare brand to give all its customers free access to patch tests prior to using products. In 2020 we introduced the first all in one double cleanser that didn’t require premixing. In 2021 we introduced Regenesis, a synergy based anti-ageing treatment.

Regenesis combines phototherapy, acoustic massage, skincare and nutrition to synergistically reduce the signs of aging. This synergy of treatments produces a combined effect greater than the sum of their separate effects.

Red light from an LED mask signals our skin cells to start building collagen, but to build collagen the body needs to have the correct raw materials. Without an optimal supply of these raw materials the skin cells slow collagen synthesis no matter how much signalling light is provided from the LED mask.

Collagen is created by fibroblast cells. These specialised cells use peptides and vitamin C to convert amino acids into collagen proteins. Without peptides, vitamin C and amino acids our body cannot produce collagen.

Regenesis provides all the essential building blocks, both topically and nutritionally, to fuel collagen production and red-light photoacoustic therapy to activate and accelerate the process.

The skin creates its own collagen – it cannot be delivered to the skin despite the plethora of collagen infused creams and serums available. Collagen and Elastin form the ECM (Extra-Cellular Matrix). This structure can be likened to an elastic mesh (like nylons) and it gives the skin the structure and elasticity it needs. Externally introduced collagen cannot be woven into the ECM.

Regenesis supplements provide the body with the essential building blocks for ECM formation, and then turns on and accelerates the mechanism for collagen production using our innovative photoacoustic technology.

Our team consists of medical physicists, formulation chemists and nutritionists who specialise in skin health and have been at the forefront of photoacoustic and synergistic therapy for over 20 years. In developing Regenesis we studied hundreds of scientific reports to provide the efficacy of each skincare and nutritional ingredient and used these as proof points to inform our formulation and design. Our phototherapy uses clinically proven parameters for the indications claimed. Third party clinical trials have also been undertaken to prove efficacy and safety of Regenesis. Clinical data to support our claims can be found in our learning centre.

We recommend you follow the AM/PM plan provided with your product.

Yes, you do. Regenesis has been designed to work with your natural skin cycle. Your skin recovers and builds in cycles of 28 days so missing a step will prevent the Regenesis from working effectively.

You are unique and so is the speed at which you will start to see improvements. Most users start to see a reduction in fine lines within 28 days, but it is important to be patient as changes are happening deep beneath the skin’s top layer. Typically, improvements should start to show around 90 days from use. 

Given the extensive testing we have performed on Regenesis, we’re firm believers in our product’s efficacy to improve the appearance of ageing. If you are not satisfied after 90 days of using Regenesis, please reach out to us at hello@28dayskin.com so we can help make things right.

Yes, you will get along. We provide a free patch test to test our skincare before use. If you experience any reaction from our skincare products you can return your Regenesis to us for free by emailing hello@28dayskin.com

If you do experience mild discomfort in the first week or so, we’d recommend you use your moisturiser on your face before applying the Cell Regeneration Complex (which contains a high concentration of vitamin C) to act as a buffer between the skin and the product. 

Yes, but please patch test your product prior to use to ensure compatibility with our serums.

No, numerous clinical studies have shown that light with a wavelength of 630nm (red light) does not cause hyperpigmentation in skin. [Differences in visible light-induced pigmentation according to wavelengths: A clinical and histological study in comparison with UVB exposure June 2014 Pigment Cell & Melanoma Research 27(5) DOI:10.1111/pcmr.12273. The effects of narrowbands of visible light upon some skin disorders: a review A. J. Greaves First published: 27 December 2015 https://doi.org/10.1111/ics.12305]

Yes, the plan has been created to treat and repair every type of skin.

Regenesis can be used alongside Retinol treatments however we recommend that you do not use the Photoacoustic therapy device at the same time of day as a retinol treatment.

If you are pregnant or nursing, we recommend you speak with a doctor before starting to use Regenesis.

Yes. However, if you are concerned, please speak with a doctor before starting to use Regenesis.

Regenesis has been developed for use on the face and neck. Our skin in other areas of the body has different characteristics and Regenesis may be less effective.

Regenesis is not indicated for use on scar tissue, however it is safe to use Regenesis over scar tissue.

Phototherapy light at 633nm has been clinically shown to help reduce the signs of aging by signalling an increase in the production of fibroblasts, a biological cell that synthesizes the extracellular matrix (ECM) and collagen. It is the ECM and collagen which give the skin its elasticity. Clinical data to support our claims can be found in our learning centre.

Skin cells absorb the red light and produce more adenosine triphosphate, which is the energy source for all cells.  With this extra energy, the cells are signalled to produce more collagen, which gives the skin its elasticity and helps reduce wrinkle severity, fine lines and improving facial texture.

Red light alone only provides only part of the solution – skin cells still require the necessary building blocks to produce more collagen. Regenesis provides all the essential building blocks, both topically and nutritionally, to fuel collagen production and red-light photoacoustic therapy to activate and accelerate the process.

Red light therapy has been shown to increase circulation between blood and tissue cells, increase collagen production (which gives the skin its elasticity) and help protect cells from damage. There have been no documented cases of negative events associated with LED light therapy. Our innovative photoacoustic technology can further help improve skin texture through manual stimulation, stimulate the flow of lymph to reduce fluid retention and decrease puffiness and undereye bags.

There is no such thing as perfect or flawless skin, everyone has something they would like to improve. Our genetics principally determine the nature of our skin, but we can help make the best of what nature has given us by adopting a healthy lifestyle (including diet and stress management) and having a good consistent skincare routine (we call this skin synergy). Photoacoustic therapy can help but it cannot give you perfect skin.

Our Collagen Boosting Peptide Serum contains a substance called Argireline (acetyl hexapeptide-3 or acetyl hexapeptide-8). Independent Double blind controlled studies have shown Argireline has a muscle inhibiting effect which improves the appearance of fine lines and wrinkles by 15-27%, particularly those around the eyes and on the forehead.

Although it is nicknamed “Botox in a jar” and produced from a similar chemical compound Argireline will be significantly less intense compared to Botox. Botox is administered by injection directly to the muscles while Argireline applied as a serum is unlikely to penetrate as effectively through the skin and tissue before reaching the muscles underneath. 

Yes, Regenesis can be used alongside your existing skincare regime. If you are using Retinoids, or any products which might cause photosensitivity, we recommend using these at a different time to Regenesis.

We recommend cleansing before using red light therapy. Clinical data has shown that lack of removal of makeup and oily debris can interfere with the penetration of the light and reduce the effectiveness of light therapy. We recommend our 28 Day Skin Double Cleanser.

Yes, absolutely 100% cruelty free.

It’s not completely necessary to take Regenesis supplements with a meal. However, those with sensitive stomachs, or those who typically feel nauseous after taking supplements, may benefit by taking it with a meal.

There is no need to refrigerate Regenesis supplements. They can be stored anywhere out of direct sunlight and away from sources of heat.

Yes, Regenesis supplements do not contain any nutrients in quantities that may present a risk to health over prolonged use.

Yes, however we recommend you consult with your healthcare professional before taking any supplement.

No, Regenesis supplements contain Marine Collagen derived from fish and so is not a vegan or vegetarian product. We are currently formulating a vegan friendly supplement for release in Q3 2021 – if you’d like to be notified when this available, please email hello@28dayskin.com

It absolutely is. We source our marine collagen from suppliers who obtain marine collagen using sustainable methods.

Dalton weight is how collagen is measured and the lower the Dalton weight, the easier it is for the human body to absorb. The industry standard Dalton weight of Collagen is 5,000 and over. Our marine collagen is hydrolysed (meaning it has been already broken down into an easier to digest form) and has an average Molecular weight <3000 Daltons.

Yes

Yes, however we recommend that you try to avoid using other supplements which contain vitamin C and vitamin E over a prolonged period. Always consult with a healthcare professional if you have any concerns about supplement interactions or dosages.

Yes, we have used concentrations carefully determined with respect to how much the average person requires in order to optimize their skin. It’s also important to note that supplementation has a cumulative effect and full acclimation can be observed after 90+days of use.

Yes, our supplements do not contain Soy.

No, our supplements do not contain nuts but are produced in a facility that manufactures products which do contain nuts. We do not recommend that our supplements are taken by anyone who has an allergy to nuts.

Yes, this product is non-GMO

Our Regenesis supplements contain the following active ingredients per Capsule: Marine Collagen Hydrolysed 350mg, Ascorbic Acid DC Grade 41.3mg providing Vitamin C 40mg, Hyaluronic Acid 30mg, Vitamin E Powder (DL-Alpha-Tocopheryl Acetate) 16.5mg providing Vitamin E 5.5mg. Other Ingredients include Micro Crystalline Cellulose (Bulking Agent), Magnesium Stearate (Anti-Caking Agent), and Gelatin. Full ingredient listings can be found on the relevant product page of all our skincare and on packaging.

Regenesis is 100% drug free and in a lot of cases are taken alongside prescription medications. That said, we always recommend you speak with your health practitioner first.

We provide enough supplements to cover your therapy course – either 30 days, 60 days, or 90 days. We may provide these to you in separate deliveries but will always ensure you do not run out of supplements during your therapy – there is no additional charge for us providing you Regenesis supplements over additional shipments.

All our products are made and packaged under contract in the UK. Our suppliers are certified to IS0 9001, ISO 22000 and GMP standards, and are also independently audited by The Halal Trust and hold certifications from The Vegetarian Society and FDA. All our packaging has full ingredients and supplement breakdowns in line with UK law.

28 Day Skin members get points for every purchase which can be converted into money off coupons on future orders. In addition, you will be entered into our monthly competitions and giveaways.

You can access your account by clicking the account icon at the top of our website. Your email address and password will be emailed to you during sign up.

You will receive a tracking reference by email with every order. We typically ship the same day for all orders placed by 2pm Monday to Friday.

We ship the same day Monday – Friday for all orders placed before 2pm. Typically orders placed with standard shipping within the UK take 2-3 business days to arrive. If your orders destination is outside of the UK, please allow 7-15 business days for delivery. As always, send us an email to hello@28dayskin.com if you need help with your order.

Please contact us at hello@28dayskin.com for help.

We’re sorry your items arrived in less-than-perfect condition. Please email hello@28dayskin.com and upload 2-3 clear photos of the fault, indicating whether you would prefer a replacement or refund. We’ll get back to you shortly with a refund process or send you out a brand new item. We’ll then email you when the refund has been processed or when your replacement has been dispatched. We always do our best to resolve tickets as quickly as possible.

Email us at hello@28dayskin.com.

While you are welcome to return your order back to us for a full refund, please keep in mind that all returns must be unused (except for any patch tests) to qualify for a full refund. Returns are at the cost of the customer and are unfortunately non-refundable. Please contact us at hello@28dayskin.com so we can walk you through your return.

In the case of faulty, damaged or wrongly described items, you will be eligible to choose between a replacement or refund. Faulty items must be declared within 30 days of purchase. Please email hello@28dayskin.com and we’ll take you through the process.

We signed for and tracked Hermes and Royal Mail within the UK.

Any orders sent outside of the UK may be subject to import or duty fees depending on the country you have ordered from. Please reach out to our team at hello@28dayskin.com if you have any questions concerning your delivery.

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Your payment is due 30 days after the item is shipped. Klarna will alert your before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ or ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Visit Klarna’s FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.